Feedora connects to your Shopify store, listens to every WhatsApp conversation after delivery, and turns complaints into tracked resolutions — automatically.
By the time you see a 1-star review, it's already too late. The customer has left, told their friends, and moved on.
Post-delivery email surveys average 1–3% response rates. You're making decisions on a fraction of real customer sentiment.
Issues come in via DMs, calls, emails — scattered across channels with no SLA, no tracking, no resolution path.
Issues surface as negative public reviews days later. The damage is done. There was no chance to fix it privately.
Even when complaints come in, there's no system connecting them to couriers, products, or patterns. Every problem feels one-off.
Feedora works silently in the background. You connect once. It handles everything else.
Feedora listens for the delivery webhook from your Shopify store and captures everything — customer details, product ordered, delivery time, courier, and order history.
Shopify webhook · real-timeNot a generic "rate us 1–5". The AI reads the order context and generates a specific, human question. "Hey James — your Nike Runners just arrived. How was the fit?"
AI-generated · context-awareYour customer responds on WhatsApp like a normal conversation. No form, no link, no friction. WhatsApp messages get 45–60% response rates. Email gets 1–3%.
WhatsApp Business APINegative sentiment triggers automatic detection. The AI classifies the issue, scores severity, and offers the customer a one-tap complaint filing path — right in the chat.
Sentiment analysis · severity scoringA formal complaint is created, logged with order details, and an SLA timer starts. You get a dashboard alert, WhatsApp notification, and email backup. Resolution is tracked end-to-end.
SLA tracking · owner dashboardOver time, Feedora identifies patterns: "19 of your 23 damage complaints this month were via DHL Standard. Your other courier has zero." That's intelligence you can act on.
Weekly AI reports · pattern detectionBuilt for Shopify brands that care about every delivery.
Connect your store in minutes. Feedora listens for every delivered order automatically.
Send personalised post-delivery messages at the perfect moment. Receive and analyse replies.
Every reply is read, classified, and scored in real time. Nothing slips through.
One-tap complaint filing inside WhatsApp. Formal records with SLA, tracking, and resolution.
Turn every complaint into a dataset. Understand your products, couriers, and patterns.
Happy customers become your brand ambassadors. Automatically invite satisfied customers to leave reviews.
After processing thousands of conversations, Feedora starts connecting the dots and telling you exactly what's causing your complaints.
You have received 23 damage complaints this month. 19 were shipped via DHL Standard. Your other courier has zero damage complaints.
Product "Slim Fit Jeans" generates 40% of all complaints despite being 10% of total sales. The most common issue is sizing — customers report it runs small.
Most complaints are filed on Mondays — likely from orders placed and delivered over the weekend. Consider adding Sunday support coverage.
Complaints drop by 60% when orders are delivered within 2 days. Your premium delivery customers have a 4.8 average satisfaction score.
Start free. Scale as you grow. Cancel anytime.
Up to 200 orders / month
Up to 1,000 orders / month
Unlimited orders
All plans include a 14-day free trial. No credit card required to start.
Join the waitlist. Get early access, launch discounts, and priority onboarding. We're building this for Shopify merchants who want to truly understand their customers.
Early access invites · Launch discounts · Priority onboarding · No spam, ever